Control access to functions in an existing Windows domain, including theĬorporate domain, and utilize the AD functionality your network already Unified ICM functions by co-locating Unified ICM in an existing Windows domain Use the existing AD functionality in your network to control access to Support for Corporate Domain Installations
Support for Corporate Domain Installations. Virtualization for Unified Contact Center Enterprise at Ĭontact Center Enterprise Compatibility Matrix at For detailed information on supported versions for Unified ICM, Unified ICM/CCE supports active directory on Windows Server. You can manage these user accounts within their active Unified CCE no longer creates or deletes Active Directory user accounts. Scripts running in eitherĮnvironment can access Unified CVP applications. Both provide call center agent-management capabilities and call scripting capabilities. You can use either Unified CCE or Unified ICM for advanced call control, such as IP switching and transfers This guide uses the term "Unified ICM" to generically refer to Cisco Unified Contact Center Enterprise (Unified CCE) and Cisco Unified Intelligent Contact Management See Microsoft documentation for details on Unified ICM administrators mustīe familiar with the Microsoft AD. This document does not provide detailed information on AD. Provides details of how the system software uses AD. It grants permissions for a Distributor to read the Logger database. 
AD also grants permissions for different components of the system software to interact for example,
Based on the registry settings, Unified ICM uses AD to control user access rights to perform setup, configuration,Īnd reporting tasks. Microsoft Windows Active Directory (AD) is a Windows Directory Service that provides a central repository to manage network Active Directory and Microsoft Windows Server.
Active Directory Support by Unified CCE.
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